Privacy Policy
Information We Collect
We collect information you provide directly to us, such as when you create an account, book coaching sessions, or contact us. This includes your name, email address, gaming profiles, skill level information, and payment details. We also collect information automatically when you use our platform, including device information, IP address, browser type, and usage patterns.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, including matching you with appropriate coaches, processing payments, and personalizing your experience. We also use this information to communicate with you about your account, send important updates, and provide customer support.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information with coaches for session purposes, service providers who assist us in operating our platform, and when required by law or to protect our rights and safety.
Data Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server infrastructure, regular security audits, and access controls for our team members.
Cookie Usage and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and provide personalized content. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.
Third-Party Services Integration
Our platform integrates with various third-party services including payment processors, gaming platforms, and analytics providers. These services have their own privacy policies, and we encourage you to review them. We only share necessary information required for these integrations to function.
User Rights and Control
You have the right to access, update, or delete your personal information. You can modify your account settings, opt out of certain communications, and request data portability. For residents of certain jurisdictions, additional rights may apply under local privacy laws.
Data Retention Policies
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained for the duration of your account plus a reasonable period thereafter for business purposes.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions where applicable.
Children's Privacy Protection
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Marketing Communications
We may send you promotional emails about new features, coaching opportunities, and platform updates. You can opt out of these communications at any time by using the unsubscribe link in our emails or updating your account preferences.
Biometric and Gaming Data
We may collect gaming performance data, including match statistics, skill assessments, and progress tracking information. This data is used to improve our matching algorithms and provide better coaching recommendations. We do not collect biometric identifiers.
Privacy Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or through our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Information for Privacy Matters
If you have questions about this privacy policy or our data practices, please contact our privacy team. We are committed to addressing your concerns and ensuring your privacy rights are respected.
Legal Basis for Processing
We process your personal information based on various legal grounds, including your consent, performance of our contract with you, compliance with legal obligations, and our legitimate business interests in providing and improving our gaming coaching platform.
Automated Decision Making
We use automated systems to match players with coaches based on skill level, game preferences, and availability. These systems are designed to improve your experience, but you have the right to request human review of automated decisions that significantly affect you.